Shipping
SHIPPING
We dispatch orders within 24-48 hours on Monday, Wednesday and Friday. During sale periods we ask for 48-72 hours to dispatch orders due to large volumes. Express shipping does not mean priority dispatch. If you need to skip the queue for dispatch, please select 'priority dispatch'. Once your order is processed, tracking details will be sent to your email address nominated during checkout, so please ensure you enter the correct email address.
Postage estimated delivery times are:
AUSTRALIA
Express post: 1-3 Business Days
Standard post: 2-5 Business Days
INTERNATIONAL SHIPPING
New Zealand
Standard Shipping: 5-10 Business Days
Express Shipping: 4-7 Business Days
United Kingdom & Canada
Standard Shipping: 5-12 Business Days
Express Shipping: 4-7 Business Days
United States
Standard Shipping: 5-12 Business Days
Rest of the World
Standard Shipping: 5-12 Business Days
What happens if I enter an incomplete or incorrect address at checkout?
If you happen to enter an incomplete or incorrect address while checking out your parcel may be undeliverable and will be returned back to us. In this case, we are able to have it re-shipped with a re-shipping fee of $10 AUD. PuraU are not held liable if you enter an incomplete or incorrect address. If you notice your incorrect address after check out, please email support@purau.com.au ASAP and we can have this fixed before dispatch. If your order has already been dispatched, not to worry, you can still redirect your parcel through the Australia Post tracking link we provide you with on your shipping confirmation email.
What happens if I fail to collect my parcel?
If the parcel was unable to be delivered and is not collected from your local post office within 14 days, it will be returned back to us. If you wish to have it re-shipped we can do so with a re-shipping fee of $10 AUD. PuraU are not held liable for parcels that have failed to be collected. Please keep an eye on your tracking link as this will tell you if the parcel is awaiting collection.