Shipping & Returns

SHIPPING

COVID19 has altered the way things work in unprecedented ways. Please allow 2-5 business days for your order to be dispatched from our warehouse. Once your order is processed, tracking details will be sent to your email address nominated during checkout, so please ensure you enter the correct email address. Australia Post estimated delivery times are:

AUSTRALIA SHIPPING

We offer free standard shipping within Australia.

Express post: 1-3 Business Days 

Standard post: 4-7 Business Days (Regional)

INTERNATIONAL SHIPPING

United Kingdom & Canada

Standard Shipping: 7-20 Business Days ($20)

Express Shipping: 4-7 Business Days ($30)

United States 

Standard Shipping: 6-27 Business Days ($25)

New Zealand

Standard Shipping: 7-14 Business Days ($15)

Express Shipping: 4-7 Business Days ($25)

Rest of the World

Standard Shipping: 6-27 Business Days ($25)

What happens if I enter an incomplete or incorrect address at checkout?

If you happen to enter an incomplete or incorrect address while checking out your parcel may be undeliverable and will be returned back to us. In this case, we are able to have it re-shipped with a re-shipping fee of $10 AUD. PuraU are not held liable if you enter an incomplete or incorrect address. If you notice your incorrect address after check out, please email support@purau.com.au ASAP and we can have this fixed before dispatch. If your order has already been dispatched, not to worry, you can still redirect your parcel through the Australia Post tracking link we provide you with on your shipping confirmation email.

What happens if I fail to collect my parcel?

If the parcel was unable to be delivered and is not collected from your local post office within 14 days, it will be returned back to us. If you wish to have it re-shipped we can do so with a re-shipping fee of $10 AUD. PuraU are not held liable for parcels that have failed to be collected. Please keep an eye on your tracking link as this will tell you if the parcel is awaiting collection.

REFUNDS POLICY

Change of mind

Unfortunately due to health regulations we cannot accept returns of our products if you have changed your mind. Please ensure you choose carefully before purchasing and that you are selecting a product based on the advice from your health professional. 

Order cancellation

We do not allow order cancellations or refunds. Please ensure you take your time when purchasing our products and ensure that it is right for you based off of the advice provided by your healthcare professional. 

Other returns

Where required under Australian Consumer Law, PuraU will accept returns and provide you with an exchange, repair or refund (as applicable) where:

The product is damaged, or the product is faulty, and you can present your online tax invoice or other adequate proof of purchase.

PuraU may elect to return the product to the manufacturer to determine the nature of the problem.

PuraU reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect. 

Please contact us at support@purau.com.au if you require a refund or exchange for a faulty item.