Shipping is available domestically within Australia, and all orders are sent via Australia Post. All Australian domestic orders are FREE
We guarantee SAME DAY DISPATCH on all orders made before 3pm AEST. Once your order is processed, tracking details will be sent to your email address nominated during checkout, so keep an eye on your inbox! Australia Post estimated delivery times are:
Estimated delivery times (business days).
Australian Shipping Times & Costs
Parcel Post: 1-3 Business Days (Metro) - FREE
Parcel Post: 3-5 Business Days (Regional) - FREE
INTERNATIONAL SHIPPING- Unfortunately we currently do not offer international shipping. We are always working to improve our brand and hope to make our products accessible internationally in the future.
Returns
- Change Of Mind Returns
Unfortunately due to health regulations we cannot accept the return of any of our nutritional Products simply because you have changed your mind. Please choose carefully and ensure that any Product you select is right for you, based on the advice received from your healthcare provider or general practitioner.
- Other Returns
Where required under Australian Consumer Law, PURAU will accept Product returns and provide you(the customer) with an exchange, repair or refund (as applicable) where:
- The product is faulty or is not of acceptable quality, or
- The product is unsafe, and
- You can present your online tax invoice or other adequate proof of purchase.
PURAU may elect to return the product to the manufacturer to determine the nature of the problem.
PURAU reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.
All of our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the product.
- Problems With Delivery Or Shipping
We ensure a high level of care is taken with shipping out your product, however, if your item/s arrives damaged please contact us at support@purau.com.au and we will endeavour to respond within 48 hours. Please be advised; you may be required to provide a photograph of the damaged good/s to help us with an efficient and speedy solution!
Regarding returns under the Australian Consumer Law, please contact us at support@purau.com.au to arrange collection of the good/s to be delivered back to our address for assessment to determine an exchange, repair or refund.
PURAU reserves the right to charge for return shipping in certain circumstances.
- Changes To This Returns Policy
Subject always to the operation of the Australian Consumer Law, we reserve the right to amend this Returns Policy at any time. Updates will be posted on this page and are effective immediately.
This Policy is to be read in conjunction with our Terms and Conditions, Terms of Use and Privacy Policy.