Shipping
SHIPPING
We dispatch orders within 48-72 hours on Monday, Wednesday and Friday from our warehouse on the Gold Coast, QLD. During busy periods we ask for 3-5 days to dispatch orders due to large volumes (note: express shipping does not mean priority dispatch).
PRE-ORDER ITEMS: If you have purchased pre-order items, your entire order will be dispatched once the pre-order items arrive. Priority dispatch & express delivery options cannot speed up this timeframe. Pre-order timeframes are as mentioned on the individual product page.
Once your order is dispatched by our warehouse team, tracking details will be sent to your email address nominated during checkout, so please ensure you enter the correct email address.
Postage estimated delivery times are:
AUSTRALIA
Express post: 1-4 Business Days
Standard post: 3-7 Business Days
INTERNATIONAL SHIPPING
New Zealand
Standard Shipping: 5-10 Business Days
Express Shipping: 4-7 Business Days
United Kingdom & Canada
Standard Shipping: 5-12 Business Days
Express Shipping: 4-7 Business Days
United States
Standard Shipping: 5-12 Business Days
Rest of the World
Standard Shipping: 5-12 Business Days
What happens if I enter an incomplete or incorrect address at checkout?
If you happen to enter an incomplete or incorrect address while checking out your parcel may be undeliverable and will be returned back to us. In this case, we are able to have it re-shipped with a re-shipping fee of $10 AUD. PuraU are not held liable if you enter an incomplete or incorrect address. If you notice your incorrect address after check out, please email support@purau.com.au ASAP and we can have this fixed before dispatch. If your order has already been dispatched, not to worry, you can still redirect your parcel through the Australia Post tracking link we provide you with on your shipping confirmation email.
What happens if I fail to collect my parcel?
If the parcel was unable to be delivered and is not collected from your local post office within 14 days, it will be returned back to us. If you wish to have it re-shipped we can do so with a re-shipping fee of $10 AUD. PuraU are not held liable for parcels that have failed to be collected. Please keep an eye on your tracking link as this will tell you if the parcel is awaiting collection.