Shipping & Returns
Black Friday + Preorder delays: Please allow 5-7 business days for your order to be dispatched from our warehouse once stock arrives. We are expecting stock 30/11/21.
COVID19 has altered the way things work in unprecedented ways. Please allow 2-5 business days for your order to be dispatched from our warehouse. Once your order is processed, tracking details will be sent to your email address nominated during checkout, so please ensure you enter the correct email address. Australia Post estimated delivery times are:
We offer free express shipping within Australia.
Express post: 1-3 Business Days
Standard post: 4-7 Business Days (Regional)
United Kingdom & Canada
Standard Shipping: 7-20 Business Days ($20)
Express Shipping: 4-7 Business Days ($30)
Standard Shipping: 7-14 Business Days ($15)
Express Shipping: 4-7 Business Days ($25)
*We are currently only shipping internationally to the above countries*
What happens if I enter an incomplete or incorrect address at checkout?
If you happen to enter an incomplete or incorrect address while checking out your parcel may be undeliverable and will be returned back to us. In this case, we are able to have it re-shipped with a re-shipping fee of $10 AUD. PuraU are not held liable if you enter an incomplete or incorrect address. If you notice your incorrect address after check out, please email firstname.lastname@example.org ASAP and we can have this fixed before dispatch. If your order has already been dispatched, not to worry, you can still redirect your parcel through the Australia Post tracking link we provide you with on your shipping confirmation email.
What happens if I fail to collect my parcel?
If the parcel was unable to be delivered and is not collected from your local post office within 14 days, it will be returned back to us. If you wish to have it re-shipped we can do so with a re-shipping fee of $10 AUD. PuraU are not held liable for parcels that have failed to be collected. Please keep an eye on your tracking link as this will tell you if the parcel is awaiting collection.
Change of mind
Unfortunately due to health regulations we cannot accept returns of our products if you have changed your mind. Please ensure you choose carefully before purchasing and that you are selecting a product based on the advice from your health professional.
We do not allow order cancellations or refunds. Please ensure you take your time when purchasing our products and ensure that it is right for you based off of the advice provided by your healthcare professional.
Where required under Australian Consumer Law, PuraU will accept returns and provide you with an exchange, repair or refund (as applicable) where:
The product is damaged, or the product is faulty, and you can present your online tax invoice or other adequate proof of purchase.
PuraU may elect to return the product to the manufacturer to determine the nature of the problem.
PuraU reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.
Please contact us at email@example.com if you require a refund or exchange for a faulty item.