COVID19 has altered the way things work in unprecedented ways. We are continuing to ship all orders without delay; however you may experience shipping delays with Australia Post. We guarantee same day dispatch on ALL orders placed before 3pm AEST. Once your order is processed, tracking details will be sent to your email address nominated during checkout, so keep an eye on your inbox! Australia Post estimated delivery times are:
DOMESTIC SHIPPING
Shipping is FREE EXPRESS and TRACKED
Parcel Post: 1-3 Business Days
Parcel Post: 3-5 Business Days (Regional)
INTERNATIONAL SHIPPING
United Kingdom
Standard Shipping: 6 Business Days
Express Shipping: 4 Business Days
Canada:
Standard Shipping: 9 Business Days
Express Shipping: 4 Business Days
New Zealand:
Standard Shipping: 5 Business Days
Express Shipping: 3 Business Days
*We are currently only shipping internationally to the above countries*
What happens if I enter an incomplete or incorrect address at checkout?
If you happen to enter an incomplete or incorrect address while checking out your parcel may be undeliverable and will be returned back to us. In this case, we are able to have it re-shipped with a re-shipping fee of $10 AUD. If you wish to be refunded, we will refund you the cost of your purchase minus $20 AUD for the shipping fee to and from the incorrect address. PuraU are not held liable if you enter an incomplete or incorrect address. If you notice your incorrect address after check out, please email support@purau.com.au ASAP and we can have this fixed before dispatch.
What happens if I fail to collect my parcel?
If the parcel was unable to be delivered and is not collected from your local post office within 14 days, it will be returned back to us. If you wish to have it re-shipped we can do so with a re-shipping fee of $10 AUD. If you wish to be refunded, we will refund you the cost of your purchase minus $20 AUD for the shipping fee to and from your address. PuraU are not held liable for parcels that have failed to be collected.
