Return Policy
Returns: Outside of our money back guarantee, products can be returned or exchanged within 30 days of delivery only under the following circumstances:
- Damaged in transit
- Incorrectly shipped
- Faulty product
If your item meets this criteria, please note the following:
- Email support@purau.com.au to organise a return;
- You cover the shipping cost of the return to us;
- We will process a refund once we receive your item;
- Original order shipping costs are not refundable.
PLEASE NOTE:
- If your parcel is returned to us due to being unclaimed (RTS), a $25 handling fee will be deducted. This is a flat fee charged to us by our freight partners.
To process a refund, please contact us at support@purau.com.au. Refunds will be processed upon receipt of the stock and managed within 5 business days. Please allow 5-10 business days for the funds to be cleared by your nominated bank. International returns may take longer depending on transit return.