Terms of service

    1. DELIVERY AND SHIPPING OF PRODUCTS
    • Products available from our Site are subject to the terms and conditions contained in this Agreement. Our terms of shipping are available here
    • We make every effort to ensure our Product descriptions are accurate as possible with specifications made on the information provided to us. However, should an error occur we reserve the right to correct our description.
    • Images are for illustrative purposes only and may not be an exact image of the actual Product.
    • Due to Product demands, PURAU Products may not be available at all times. If no products are available we will contact you and inform you of our product availability and projected delivery times. Although our product may be delayed or momentarily unavailable you agree that we may still charge your credit card and ship PURAU Products when they become available.
    • We reserve our rights to limit the quantities of any Products purchased through our Site.
    • Orders are dispatched on the same day if ordered before 3pm or within 1-2 business days of receiving your confirmed order/payment.
    • We currently only ship to street addresses in Australia. Freight/shipping costs Free for all domestic orders. 

     

    1. REFUNDS AND CANCELLATIONS
    • Your rights to refund or replacement (if applicable) are as prescribed under the “consumer guarantees” as defined by Schedule 2 of the Competition and Consumer Act 2010 (Cth) (“Consumer Guarantees”) (“Australian Consumer Law”).
    • In the event of any defect with any Product(s) that you have purchased on or through our Site, your remedies will be as prescribed under Australian Consumer Law, and our liability will be limited to replacement of the Product(s) in question (where applicable), or refund to the value of those Product(s) If you believe any of the Products purchased on or through our Site contain a defect, you must notify us immediately by emailing us at support@purau.com.au

     

    1. RETURNS

    Please refer to our Returns Policy. Unfortunately we do not offer refunds for change of mind returns.

     

    1. CONTACT INFORMATION

    If you have any questions or concerns about your order or if you have any questions about our products do not hesitate to contact us. You may contact us by email at support@purau.com.au